Companies spend millions of dollars to get the telephone to ring. When it does, many owners ignore the opportunity to build a lifelong relationship with a customer or client — Here are a few tips:

Before You Pick Up The Telephone
– Take a Deep Breathphone
– Relax
– Know What You Are Going To Say (outline or key points)
– Have Paper & Pen Handy

Answering the Telephone
– Always Sound Relaxed
– Start With A Friendly Greeting
– Project an Unrushed Tone
– Smile!!!

Ending A Conversation
– Always Ask “And What Else?” or “Anything Else?”, etc.
– Suggest the next step or action
– Always Conclude With A Sincere “Thank You”

REMEMBER, Your customers and prospects can call many
other of your competitors — make them glad they called you.

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