Companies spend millions of dollars to get the telephone to ring. When it does, many owners ignore the opportunity to build a lifelong relationship with a customer or client — Here are a few tips:
Answering the Telephone
– Always Sound Relaxed
– Start With A Friendly Greeting
– Project an Unrushed Tone
Ending A Conversation
– Always Ask “And What Else?” or “Anything Else?”, etc.
– Suggest the next step or action
– Always Conclude With A Sincere “Thank You”
REMEMBER, Your customers and prospects can call many
other of your competitors — make them glad they called you.
Looking for more business development ideas?
Check out: www.BestTeamTips.com and: www.AppraiserSuccess.com